top of page

return-POLICY

Thank you for shopping with us at ISNUFF.

We want you to be fully satisfied with your purchase. If for any reason you are not satisfied, please review our return policy below.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:​​

  • The item must be unused and in its original condition

  • The item must be in the original packaging

  • Proof of purchase is required

 

Due to hygiene and safety reasons, we cannot accept returns of used products.

Non-Returnable Items

The following items cannot be returned:

​​

  • Used products

  • Items damaged by improper use

  • Customized or personalized products

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time: 5–10 business days (depending on your payment provider)

 

Shipping costs are non-refundable.

Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or defective.

  • We recommend using a trackable shipping service.

 

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at:

info@isnuff.online 

Please include:

  • Order number

  • Clear photos of the issue

  • Description of the problem

We will resolve the issue as quickly as possible.

 

Contact Us

For any return inquiries, please contact:

📧 info@isnuff.online 
🌍 https://www.isnuff.online/customer-service

brand-POLICY

Product Delivery

​

  • Orders are processed within 1 business day after payment confirmation.

  • Delivery times vary depending on your location and chosen shipping method.

  • (USA/CANADA: 1-5 DAYS, UK/EU: 1-12 DAYS, AUSTRALIA: 1-12 DAYS)

  • We are not responsible for delays caused by shipping carriers, customs, or other factors beyond our control.

 

Business Liability

​

  • We strive to ensure all products meet quality and safety standards.

  • Our liability is limited to the value of the purchased product.

  • We are not responsible for indirect damages, loss of profit, or misuse of products.

 

Cancellation ​

​

  • Orders can be canceled within 12 hours of purchase if they have not yet been shipped.​

Privacy & Data

  • We respect your privacy and handle personal information securely.

  • Customer data is used solely to process orders and improve our services.

  • We do not share or sell your personal information to third parties.​

​​

​

Age Restrictions

 

  • By purchasing from our store, you confirm that you are at least 18 years old.

  • We do not knowingly collect personal information from minors.

bottom of page